Last Updated: June 26, 2025

1. Eligibility for Returns

We carefully inspect each item before shipping to ensure product quality. Due to the nature of international fulfillment and long-distance shipping, we are only able to accept return or replacement requests in limited and exceptional cases, such as:

• Severe damage during transit
• Receiving an item that is significantly different from what was described or ordered
• Manufacturing defects that affect product functionality

Important: Clear photo evidence is required for evaluation of all return requests.

2. Cases Not Eligible for Return

We are unable to accept returns or provide refunds in the following situations:

• Change of mind or personal preference after purchase
• Minor cosmetic imperfections that do not affect product functionality
• Items that have been opened, used, installed, or altered
• Incorrect shipping address or failed delivery due to customer-provided information
• Issues caused by improper handling, storage, or use after delivery
• Normal wear and tear from regular use

These limitations exist because cross-border shipments cannot be reversed or sent back to our fulfillment system once they have left our facility.

3. How to Request Support

If your item has an issue that may qualify for assistance, please contact us within 7 days of delivery at:

📧 support@billiardstroketraining.com

Please provide the following information:

• Order number (found in your confirmation email)
• Detailed photos of the product showing the issue clearly
• Photos of the packaging (if reporting damage during transit)
• Unboxing video (if available – highly recommended for damage claims)
• Description of the problem – be as specific as possible

Once we receive your request, our team will review the information and determine the most appropriate resolution based on the situation. We aim to respond within 1-2 business days.

4. Resolution Options

Depending on the nature and severity of the issue, we may offer one of the following solutions:

• Partial Refund: For minor issues or defects
• Replacement Item: If the same product is available in stock
• Full Refund: For severe defects or significantly incorrect items
• Store Credit: For future purchases

5. Refund Processing Time

If a refund is approved, it will be processed using your original payment method within 5–10 business days, depending on your bank or payment provider.

Please note:

• Original shipping fees are non-refundable unless the item arrived severely damaged or was incorrect due to our error
• Third-party payment processing fees may not be refundable depending on your payment platform's rules
• The refund will appear in your account according to your bank's processing time (typically 3-7 additional business days after we process the refund)
• You will receive an email confirmation once the refund has been processed

6. Lost or Missing Packages

If your order is:

• Marked as "delivered" by the carrier but you have not received it
• Delayed abnormally beyond the estimated delivery timeframe
• Lost or stuck in transit according to tracking information

Please contact us immediately at: support@billiardstroketraining.com

We will:

• Investigate with the shipping carrier on your behalf
• File a claim if necessary
• Provide a suitable resolution, which may include a replacement or refund once the investigation is complete

Delivery Tip: Please check with neighbors, building management, or other household members before reporting a package as missing, as carriers sometimes deliver to safe locations.

7. Contact Us

If you need assistance with returns, refunds, or have any questions about this policy, please reach out to: