REFUND & RETURN POLICY

Last Updated: June 26, 2025

1. Eligibility for Returns

We carefully inspect each item before shipping to ensure product quality.
Due to the nature of international fulfillment and long-distance shipping, we are only able to accept return or replacement requests in limited and exceptional cases, such as:

Severe damage during transit
Receiving an item that is significantly different from what was described

Clear photo evidence is required for evaluation.

Please note: Because returned items cannot be reprocessed through our international logistics network, returning the physical product is generally not possible. Therefore, we focus on resolving issues through remote support rather than receiving items back.

2. Cases Not Eligible for Return

We are unable to accept returns or provide refunds in the following situations:

Change of mind or personal preference
Minor imperfections that do not affect product functionality
Items that have been opened, used, or altered
Incorrect address or failed delivery due to customer input
Issues caused by customer handling after delivery

These limitations exist because cross-border shipments cannot be reversed or sent back to our fulfillment system.

3. How to Request Support

If your item has an issue that may qualify for assistance, please contact us within 7 days of delivery at:
📧 support@billiardstrokertraining.com

Please provide:

Order number
Detailed photos of the product (including packaging and the issue)
Unboxing video (if available)
A description of the problem

Once reviewed, we will determine the most appropriate resolution based on the situation.

4. Resolution Options

Depending on the case, we may offer:

Partial compensation
A replacement item
A refund (full or partial)

Most issues will be resolved remotely due to the limitations of international return logistics.
We strive to support customers in the most reasonable and efficient way possible.

5. Refund Processing Time

If a refund is approved, it will be processed using the original payment method within 5–10 business days, depending on your bank or payment provider.

Initial shipping fees are non-refundable (unless the item is severely damaged).
Third-party transaction fees may not be refundable depending on payment platform rules.

6. Lost or Missing Packages

If your order is:

Marked as delivered but not received
Delayed abnormally
Lost during transit

Please contact us immediately. We will help investigate with the carrier and provide a suitable resolution.

7. Contact Us

If you need assistance with returns or refunds, please reach out to:
📧 support@billiardstrokertraining.com