SHIPPING POLICY

Last Updated: June 26, 2025

1. Order Processing Time

All orders are processed within 1–2 business days after payment is confirmed.
During peak seasons or high order volumes, processing time may take slightly longer. Customers will be notified if any unexpected delays occur.

2. Estimated Delivery Time

Delivery times vary depending on the destination:

• United States: 3–7 business days
  

• Canada: 5–12 business days
  

• Europe: 7–15 business days
  

• Asia–Pacific: 5–12 business days
  

• Other countries: 10–20 business days
  

Please note that these are estimated windows only. Delays may occur due to customs, weather conditions, or carrier-related issues.

3. Shipping Costs

Shipping fees are calculated automatically at checkout based on:

• Shipping destination
  

• Total package weight and dimensions
  

• Shipping method available for that region
  

Occasionally, we may offer free shipping promotions.

4. Packaging

All products are securely packaged to ensure they arrive safely and in good condition. Packaging may vary depending on item size and shipping location.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

• Tracking number
  

• Tracking link
  

• Carrier information
  

• Live delivery updates
  

Please allow 24–48 hours for the tracking information to appear in the carrier’s system.

6. Customs, Duties & Taxes

International shipments may be subject to import duties, customs fees, or taxes imposed by the destination country.
These charges are the customer’s responsibility and are not included in the product price or shipping cost.

7. Incorrect Address & Failed Delivery

We are not responsible for delays or failed deliveries caused by:

• Incorrect or incomplete shipping addresses
  

• Recipient unavailability
  

• Delivery refusal
  

If the package is returned to us, reshipping may require an additional shipping fee.

8. Lost, Delayed, or Damaged Shipments

If your order is lost, significantly delayed, or arrives damaged:

• Please contact us immediately
  

• Provide your order number and any supporting photos (if applicable)
  

We will work with the shipping carrier to resolve the issue as quickly as possible.

9. Multiple Shipments

If your order includes multiple items, they may be shipped separately depending on stock availability at the time of fulfillment.
This will not affect the total shipping cost.

10. Contact Us

For any shipping-related questions or assistance, please contact us at:
📧 support@billiardstroketraining.com